We have five practice areas, all of them interlinked in some way. If we work with you in one area, you’ll benefit from our experience across others. This breadth and depth helps us understand your situation quicker, make more relevant recommendations, and implement them more efficiently.
Strategy development sits at the core of everything we do, and spans multiple phases of engagement. As a starting point, we have worked with boards and executive teams to develop visions and roadmaps for growth. We’ve also supported clients to integrate their long-term visions into short-term business planning, identifying key success factors and barriers to bring pragmatism to decision making . And we’ve helped clients close the gap to successful strategy execution, drive shared ownership and accountability across their organisations, and keep on track to achieve their goals.
Our involvement can vary from a facilitation role for retreats, workshops and reviews through to embedded strategy specialists working across all areas of analysis, evaluation, reconciliation and implementation. Working with us to drive your strategy ensures you will get an approach that’s relevant to your situation, fit for purpose and focused on sustainable results.
Whether you’re looking to understand your existing markets, compete more effectively or expand into new markets, we can help. Identifying market segments with most opportunity, developing go-to-market plans for national and international growth or optimising your current channels and routes to market, we can work quickly and effectively.
Combining robust research and analysis with strong commercial validation, we develop pragmatic market strategies – that work.
We help you to increase customer acquisition and retention by combining incisive analysis of customer, management and operational perspectives. However you frame the challenge – customer journey mapping, customer experience, life-cycle management or customer strategy – creating and managing stronger customer relationships is a long-term challenge and common to all our clients.
We can design new service delivery models, develop and execute new customer management strategies and measurement frameworks, or identify a short-list of high-impact actions to make the most immediate difference to your customer relationships. Using qualitative and quantitative research, video production, design and storytelling, we can bring the customer perspective to life for optimal internal and external impact.
The operational perspective is part of all our solutions; being geared up to implement action successfully is just as important as the solution.
Are your teams, divisions or processes working as effectively as they could be, or is there room for improvement? Have the relevant capabilities and behaviours been identified and developed? We work with leadership and functional teams to create better alignment, accountability and engagement.
Preparing for growth, or catching up to growth that may have overtaken you? We can help you to build or repair the operational foundations needed for more efficient and sustainable growth.
Making great ideas stick is difficult. Our activation work tackles the barriers to effective implementation, accelerates change and enhances success. From enablers such as leadership development and staff engagement through to structural support including management cycles, KPI design and dashboarding, we will guide you through the process of moving from aspiration through direction to destination.
A strong communication focus runs through all of our activation work. Using video production, design and storytelling, we can develop engaging ways to make it more relevant and achievable.
We work with leaders and teams to make activation more effective, including one-to-one CEO advisory and executive mentoring, effective communication training for leaders and managers, and building resilience skills for teams.
Strategies get developed, plans are made but change only happens when people know and feel they want to be involved; that’s when great ideas stick.