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Sarah’s expertise combining customer and internal perspectives refines, informs and shapes strategy. Her extensive experience in qualitative research deepens our clients’ understanding of customers and stakeholders to identify effective solutions for acquisition, retention and engagement.
Sarah cuts through existing data and develops new insights with an intelligent and practical approach. Her business and financial analysis skills enable Sarah to reconcile multiple perspectives, ensuring recommendations are valid, prioritised, relevant and feasible.
Sarah specialises in:
- Customer experience and service model design
- Stakeholder and customer consultation
- Strategy design and execution
- Process analysis
With more than eight years of experience in business consulting, Sarah has worked with small and large organisations across a broad range of industries, including professional and financial services, sport, tourism, State government, health and aged care.
Sarah holds a Bachelor of Commerce from the University of Notre Dame Australia, majoring in Management and Marketing and sits on the board of Pro Futsal.