+61 406 338 502
A market strategy specialist, Vicky identifies opportunities for organisations to grow, compete more effectively and improve customer acquisition and retention. As a highly skilled market researcher, she consults effectively with customers, staff and stakeholders at all levels of seniority.
Vicky’s ability to identify external opportunities is balanced with her understanding what is required to deliver them. Her extensive experience in business analysis ranges from exploring the frontline perspective of customer journeys through to mapping, aligning and improving internal processes.
Vicky specialises in:
- Market analysis and market strategy
- Competitor intelligence
- Customer research and strategy
- Customer journey mapping
- Stakeholder engagement
- Process analysis
During the past twelve years Vicky has consulted to clients of all sizes across a range of industries, including aged care, health, tourism, State government, utilities, finance and insurance.
Vicky holds a BSc in International Management and Modern Languages from the University of Bath (United Kingdom), is proficient in French and has conversational Spanish.